Online Return Policy
We want you to love your Cove order therefore full-priced merchandise (excluding accessories & swimwear) can be returned for a full refund or exchange. Shipping fees are non-refundable.
Please be aware that swimwear is eligible for exchange or store credit only. We do not offer refunds on swimwear. If we do not have your desired exchange piece then store credit will be issued.
Accessories are non-refundable - only an online credit will be issued upon return of the following: handbags, jewelry, sunglasses, scarves, belts, hats, and apothecary.
All sale items and intimates are final sale.
Items should be returned in original and unused condition with all Cove tags still attached. Swimwear products must come back with tags and sanitary liner intact.
If we receive a returned item that has been damaged, worn, soiled, altered, laundered or is missing the tags then no credit will be issued. The item will be returned to you and you will be charged for the return shipment and will forfeit all claims.
Please contact us at firstname.lastname@example.org within 5 days of receiving your order to let us know if you would like to return, exchange or receive store credit for your item. We will not be able to offer a return, exchange or a credit if you have not contacted us via email prior to sending an item back.
Once approved, please mail your item/s with original receipt to:
1318 South Congress Ave.
Austin, TX 78704
The customer is responsible for all return shipping costs. Returns must be postmarked within 7 days from the time you receive your order.
In-Store Return Policy:
Online purchases and in-store return policies differ from one another. For items purchased at our South Congress Ave. store, the following policy applies:
Items in original and unused conditions with all tags attached accompanied by the receipt may be returned for store credit or exchange within 14 days of purchase.
Returns that are damaged or soiled will not be accepted.
All sale items, swimwear and intimates are final sale.
Once an order is placed it cannot be cancelled. Please be a mindful shopper.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason (like marketing), we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If you change your mind after you opt in, you may withdraw your consent for us to contact you for the continued collection, use, or disclosure of your information at anytime, by contacting us at email@example.com or writing us at: Cove, 1318 South Congress ave, Austin, TX, 78704, United States.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. If you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
For example, if you are located in Canada, and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry-best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accep